Policy pages

📜 Policies – ValeofNuts

Welcome to ValeofNuts, your trusted destination for premium dry fruits sourced directly from farmers. We believe in transparency, quality, and customer satisfaction. Below are the policies that guide our service.

✅ Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, here’s how we handle returns and refunds:

Returns

  • We accept returns within 7 days of delivery.

  • The product must be unopened, unused, and in its original packaging.

  • To initiate a return, please contact our customer support at support@valeofnuts.com with your order number and reason for return.

Refunds

  • Once we receive and inspect the returned product, we will process the refund within 5 business days.

  • Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable unless the return is due to our mistake.

Non-returnable items

  • Opened or partially used products

  • Perishable items like fresh fruits or products that can spoil

📦 Shipping Policy

At ValeofNuts, we ensure that your products reach you fresh and on time.

Processing Time

  • Orders are processed within 1–2 business days.

Shipping Time

  • Delivery usually takes 3–7 business days within India.

  • Expedited shipping options are available at checkout.

Shipping Charges

  • Standard shipping is ₹X (you can fill in based on your cost).

  • Free shipping on orders above ₹5000.

Tracking

  • Once your order is shipped, you will receive a tracking link via email.

Damaged or Lost Packages

  • If your package is damaged or lost, please contact us immediately. We will assist you in resolving the issue or reshipping the product.

🔒 Privacy Policy

We value your privacy and are committed to protecting your personal information.

Information We Collect

  • Name, email, phone number, and shipping address

  • Payment details (handled securely by payment gateways)

  • Order history and preferences

How We Use Your Information

  • To process and fulfill orders

  • To send you updates, offers, and important announcements

  • To improve our services and customer experience

Data Protection

  • We do not sell or share your personal information with third parties.

  • All payment information is securely handled by trusted payment processors.

Cookies

  • Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.

📋 Terms of Service

By using ValeofNuts, you agree to the following terms:

  • All orders are subject to availability.

  • We reserve the right to cancel or refuse orders if we suspect fraud or abuse.

  • Prices and promotions are subject to change without prior notice.

  • We are not responsible for delays caused by external factors such as courier services, natural disasters, or customs.

Customer Support
If you have any questions or concerns regarding our policies or your order, please contact us at support@valeofnuts.com or call +91-9110815591

Thank you for choosing ValeofNuts! We are committed to delivering premium dry fruits with honesty, care, and unmatched quality.